Privacy Policy

Last updated: July 2026

1. Introduction

PetSitterPro, Inc. ("Company," "we," "us," or "our") operates the PetSitterPro website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Account information (name, email, company name, phone)
• Billing and payment information
• Communications and support requests
• Profile and preference information

2.2 Information Collected Automatically

• Device information (browser type, IP address)
• Usage analytics and log data
• Cookies and similar tracking technologies
• Location information (with your consent)

3. How We Use Your Information

We use collected information for:

• Providing and improving our services
• Processing transactions and sending related information
• Sending promotional communications (with consent)
• Responding to your inquiries and customer support
• Analyzing usage patterns to improve functionality
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist in our operations
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. HIPAA Compliance

PetSitterPro is HIPAA compliant when handling protected health information (PHI) related to pet health. We maintain Business Associate Agreements (BAAs) with covered entities as required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data (subject to legal obligations)
• Opt-out of promotional communications
• Data portability

To exercise these rights, contact us at privacy@petsitterpro.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may impact platform functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes acceptance of updated terms.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: