Frequently Asked Questions

PetSitterPro is a comprehensive pet care management platform designed for pet sitters, dog walkers, and pet care agencies. It helps you manage EVV tracking, payroll, client integrations, and more—all in one place.

PetSitterPro is perfect for solo pet sitters, small dog walking teams, and large pet care agencies. Whether you have 1 employee or 100, we have a plan that fits your needs.

Yes! All plans include full HIPAA compliance for sensitive pet health information. We maintain enterprise-grade security standards across the platform.

Absolutely! We support integrations with Wix, Squarespace, WordPress, Shopify, GoDaddy, and Weebly. Check our integrations page for step-by-step guides.

Yes! Professional and Enterprise plans include a 14-day free trial with full feature access. No credit card required to get started.

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and ACH payments for enterprise customers.

Yes! You can upgrade, downgrade, or cancel your subscription anytime. Changes take effect at the start of your next billing cycle.

Yes! Save 10% when you choose annual billing instead of monthly payments.

Your data is yours. You can export all your data before canceling. We keep archives for 30 days in case you need to restore anything.

We use industry-leading encryption, regular security audits, and follow HIPAA compliance standards. Your data is encrypted both in transit and at rest.

All plans include email support. Professional and Enterprise plans get priority support with faster response times. Enterprise customers also get 24/7 phone support and a dedicated account manager.

Email support is available Monday-Friday, 9am-6pm EST. Enterprise customers get 24/7 phone support.

EVV is an electronic system that records when and where a visit happened. It includes GPS location, timestamps, and digital signatures—ensuring compliance with state regulations.

Yes! All plans include payroll automation. We calculate taxes, deductions, and can process direct deposits. Enterprise plans offer advanced features like custom deductions.

Reports vary by plan. Starter includes basic reports, while Professional and Enterprise offer advanced analytics, custom reports, and data export in multiple formats.

Starter allows up to 5 team members, Professional up to 20, and Enterprise has unlimited team members.